Autobodylab LLC

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Autobodylab LLC (“Autobodylab,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, by phone, by text message, in person, and through any related services. This Privacy Policy explains how we collect, use, disclose, and protect your information, and describes your choices regarding your personal information. By using our website or submitting your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Information You Provide to Us

When you contact us, request an estimate, schedule service, submit a form, sign up for updates, or otherwise interact with us, we may collect:

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Vehicle information
  • Insurance claim information
  • Photos or documents you submit
  • Appointment details
  • Payment or billing information
  • Any other information you voluntarily provide

B. Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referral source
  • Pages viewed
  • Date and time of visit
  • Website usage data collected through cookies, pixels, analytics tools, and similar technologies

C. Information from Third Parties

We may receive information from third parties such as:

  • Insurance companies
  • Lead generation partners
  • Payment processors
  • Scheduling platforms
  • Analytics providers
  • Advertising platforms
  • Service providers assisting with repair, communications, or customer support

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries
  • Provide estimates and repair services
  • Schedule and confirm appointments
  • Communicate about repair status, delays, approvals, supplements, parts, and pickup
  • Process transactions and send receipts
  • Communicate with insurance companies and related service providers
  • Improve our website, services, and customer experience
  • Send service-related notices
  • Send text messages and email communications, where permitted
  • Send promotional or marketing communications if you have provided the required consent
  • Detect fraud, abuse, or security issues
  • Comply with legal obligations and enforce our rights

3. Text Messaging / SMS Communications

By providing your mobile phone number to Autobodylab LLC, you consent to receive text messages from us to the extent permitted by law.

These messages may include:

  • Appointment confirmations and reminders
  • Estimate follow-up
  • Repair status updates
  • Requests for photos, documents, approvals, or reviews
  • Customer service messages
  • Occasional marketing or promotional messages, if you have opted in to receive them

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You can opt out of text messages at any time by replying STOP to any text message you receive from us. For help, reply HELP or contact us using the contact information listed below.

Your consent to receive text messages is not a condition of purchase for our services.

SMS Data Sharing Statement

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. We may share your mobile number and related messaging data with service providers that help us deliver messages, provide customer support, process payments, operate our business, or comply with legal obligations, but only for those business purposes and not for their independent marketing use.

4. Marketing Communications

Where required by law, we will obtain the appropriate consent before sending marketing emails or text messages. You may opt out of marketing emails by using the unsubscribe link in the message, and you may opt out of marketing texts by replying STOP. Even if you opt out of marketing communications, we may still send you non-marketing service or transactional messages related to your estimate, repair, appointment, payment, or ongoing customer relationship.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics, session replay, and similar technologies to understand how visitors use the site, improve performance and functionality, measure ad performance, remember preferences, and support marketing and retargeting efforts. You may be able to adjust your browser settings to refuse cookies, but some parts of the website may not function properly if you do so.

6. How We Share Information

We do not sell your personal information for money.

We may share your information with:

  • Service providers and vendors that support our operations
  • Scheduling, CRM, website hosting, analytics, and communication platforms
  • Insurance companies, adjusters, appraisers, and related claim participants
  • Payment processors and financial institutions
  • Professional advisors such as attorneys, accountants, and auditors
  • Government authorities, regulators, or law enforcement when required by law
  • Successors in the event of a merger, acquisition, asset sale, or restructuring

We may also disclose information when we believe it is necessary to protect our rights, protect your safety, prevent fraud, or comply with legal process.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to:

  • Request access to certain personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of marketing communications
  • Limit certain data uses where applicable

To exercise any available rights, contact us using the information below. We may need to verify your identity before processing certain requests.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies separately.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted means you accept the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

AutoBodyLab LLC
15150 W Dixie Hwy
North Miami Beach, FL 33162
(305) 501 1015
admin@autobodylab.com
www.autobodylab.com